NOTE: We DO NOT fill prescriptions based solely upon information in an online questionnaire.
What Happens After My Order Is Submitted?
What Is Your Shipping Policy?
How Safe Is My Information From Hackers or Fraud?
How Will The Charge Appear On My Bank Statement?
What is Our Return Policy?
Is This Legal?
How Can I Get More Information About This Company?
What Happens After My Order Is Submitted?
If you chose to pay by credit card, we will electronically authorize availability of funds before the order
enters the processing phase. Your credit card will
not be charged until the medication is shipped
from the pharmacy.
When we receive an order request from a person who has never ordered from us before, we will need to voice validate
this person first. We will also need to voice validate existing customers after they place an order and we have not
voice validated them in the last 12 months.
The voice validation phase may take 1 day or more, dependent on how long it takes for the representatives or doctors to get in touch with you, your doctor, validate presciptions and/or records. Details about the order information you submitted will be verified. We may ask for photo ID to be sent by FAX, E-Mail or postal mail.
After voice validation, the order is sent to a doctor in our network with the status
“
MEDICAL REVIEW”.
The doctor will review the submitted order information, and you will be contacted using the contact information provided for validation, records, clarification or if more information is needed.
If the doctor determines the symptoms given by patient can not be effectively treated by the medication
requested, the prescription request is denied and the the order will be cancelled. If the order is cancelled, you
will pay nothing. If the doctor determines the
symptoms given by patient can be effectively treated by the medication requested, the prescription is sent to
the pharmacy for fulfillment. 1 day should be allowed for the Medical Review process.
The prescription will arrive in the pharmacy with the status of “
PHARMACY REVIEW”
and will wait in line next to other prescriptions just like a real pharmacy. After the
prescription is filled and shipped, the order will receive the status of “
SHIPPED”.
1 day should be allowed for the Pharmacy Review process.
If a credit card was used, the funds are captured after the package leaves the pharmacy. The remaining time
until the medication arrives to the shipped address you specified depends on the shipping carrier chosen. We are
not responsible for any delays incurred by shipping carriers, however we do urge you to call us if your package
does not arrive in a reasonable amount of time or if it is damaged, opened or there is a problem with the contents.
We will work diligently with the carrier to resolve any problems that have occurred during the shipping process.
What Is Your Shipping Policy?
Despite the shipping method used to ship the medication, a submitted order takes time to move through the various
stages of our ordering system to ensure safety, accuracy as well as timely delivery.
As a general rule of thumb, the time is takes to receive medication is 2 days plus the estimated delivery time
of the chosen shipping carrier and method. This does not include voice validation, other validation
or clarification our customer service personnel, network physicians or network pharmacists may need to confirm order
details. This does not apply to orders placed after Thursday at noon because the pharmacies and doctors do not
work on weekends. Once shipped through the pharmacy, the remainder of the time depends on the shipping
carrier and any delays the chosen shipment method may incur. Once we ship the medication, we cannot control
any delays incurred by the shipment carrier, but we will work with the carrier to investigate late
or missing packages.
How Safe Is My Information From Hackers or Fraud?
Our on-line ordering system uses the latest in secure encryption technology. When the ordering process begins,
the HTTP session is secured with an SSL (Secure Sockets Layer) session otherwise known as HTTPS. All
information sent between your browser and our system will be encrypted. Only until after the order is submitted
will your browser be able to switch back to normal HTTP (not secure). If your browser does not support this
technology, you may call our toll-free customer service number and place your order using the telephone.
Our servers are stored in a HIPAA compliant electronic network infrastructure, and the personal medical information is
encrypted before being stored in our database. The credit card number and CVV2 number provided (if any) is
encrypted prior to the transaction and erased when the transaction is complete. We store this information
only as long as it takes to capture the funds. Our system also has safeguards in place to protect against
credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.
What is Our Return Policy?
Due to FDA regulations, medications cannot be returned or replaced once shipped from the pharmacy.
However, we do offer a 30-day money back guarantee on all orders if you receive the wrong medication or the
wrong quantity of medication. If you call to cancel your order before the medication is shipped, you will
not be responsible for payment. If this is the case and your credit card was charged, your credit card will
be refunded the order amount in its entirety. We urge customers to call the customer service number listed
on the website as soon as possible if they need to cancel or make changes.
Is This Legal?
In developing this new Internet medium for the delivery of health care services,
our organization is committed to meeting and exceeding current regulations:
The doctors in our network are independent US licensed physicians and are not affiliated with our
company.
Because of this, there is no incentive for the doctor to approve or deny more or less prescription
requests than normal.
The pharmacies in our network are board-certified with licensed pharmacists residing in
a real brick-and-mortar neighborhood pharmacy.
All medications dispensed are purchased from major pharmaceutical wholesalers and are
FDA approved. I.e. The medications are not imitations or from outside of the United States.
By law, our computer information system and staff are compliant with HIPAA regulations.
How Can I Get More Information About This Company?
This website is operated by Medswarehouse, a medical software information service.
For more information, please visit
Medswarehouse.com.
